DO YOU HAVE A COMPLAINT ABOUT OUR SERVICES OR BEHAVIOUR?
We do our best to offer the best service. However, a problem may arise regarding our services or behaviour. If you have a complaint, we would like to hear from you so that we can handle your complaint in accordance with our complaints procedure. We will handle your complaint within a reasonable period and will try to find a solution to your complaint together with you.
IMPORTANT NOTE: a complaint must be about the behavior of our office. However, do you have a complaint about your file or payment obligation? Then you can submit an objection here.
SUBMIT A COMPLAINT BY EMAIL
You can submit your complaint in writing by sending an email to: klachten@vanhoek-partners. You can also file a complaint directly by clicking here.
What should be included in your complaint description? In order for your complaint to be processed, your complaint must contain at least the following information:
- Your full name
- Your address details
- The date
- If applicable, the name of your organization
- A clear description of the complaint and the behavior that led to the complaint
- The date and/or the time period in which the complaint occurred
- All relevant documents regarding your complaint
IMPORTANT NOTE: a complaint must be about the behavior of our office. However, do you have a complaint about your file or payment obligation? Then you can submit an objection here.
SUBMIT A COMPLAINT BY POSTMAIL
Would you rather submit your complaint by postmail? This can be done by sending your complaint with the above-mentioned information to:
Van Hoek & Partners Incassoservices B.V.
T.a.v. Klachtbehandeling
Postbus 3469
5203 DL ’s-Hertogenbosch
IMPORTANT NOTE: a complaint must be about the behavior of our office. However, do you have a complaint about your file or payment obligation? Then you can submit an objection here.
DISAGREE WITH THE COMPLAINT HANDLING?
Do you disagree with the way your complaint was handled? Then you can take your objection to the independent disputes committee via Incassoklacht.nl, to which our office is affiliated. They will handle the dispute based on their dispute settlement procedure.